Terms & conditions
De opdrachtgever erkent dat hij de taal van deze algemene voorwaarden begrijpt. The customer acknowledges that he understands the language of these general conditions. Le client reconnaît qu’il comprend la langue et les conditions générales.
The following terms and conditions form an integral part of every contract signed by the customer, unless expressly and explicitly stated otherwise in writing. The customer is deemed to have read and understood these terms. Deviations from these general terms and conditions are only valid if they have been explicitly agreed upon in writing.
1. Quotations
1.1. All quotations remain valid for a period of 30 days unless otherwise stated in the quotation. The reserved date for the execution of the quotation is valid only during the validity period of the quotation. This also applies to options booked in our calendar. After this period, we are entitled to release these dates without notifying the customer.
1.2. Quotations are based on the information provided by the customer.
All our prices in quotations are stated exclusive of VAT.
2. Assignment – Price
2.1. The accepted prices in our quotations remain valid for 6 months. Any official changes regarding VAT, wages, and prices that affect our cost price justify a revision of the terms.
2.2. Setup and dismantling hours are carried out at an hourly rate. These hours and prices are indicative and will be invoiced separately.
2.3. BUXUS reserves the right to request a 75% advance payment for each request.
2.4. BUXUS reserves the right to charge an additional fee if more guests are present than previously reported by the customer. Non-attending guests will be charged at the menu price without drinks.
3. Payment
3.1. Unless otherwise contractually agreed, all invoices are payable within 14 days of the invoice date by bank transfer to the account number specified on the invoice.
3.2. All invoices are considered accepted by the customer unless they are disputed in writing by registered mail within 8 days of receipt, providing valid reasons.
3.3. In the event of non-payment or late payment, default interest will be charged automatically and without formal notice. If you are a consumer within the meaning of Article I.1, 2° WER, BUXUS NV applies the statutory interest rate. For businesses, BUXUS applies the interest rate provided under the Law of August 2, 2002, concerning late payment in commercial transactions. In addition, the customer is required to pay a fixed compensation of 10% of the unpaid invoice amount, with a minimum of €500, automatically and without formal notice, without prejudice to BUXUS's right to claim additional damages.
3.4. The non-payment of a single invoice on its due date results in the immediate enforceability of all outstanding invoices, even those not yet due, irrespective of any previously granted payment terms.
4. Liability
4.1. BUXUS is not responsible for damages to materials (e.g., artwork, stains on clothing, damage to mixers, damage to tents, etc.) or for accidents and/or theft that may occur.
4.2. BUXUS cannot be held liable for allergies that were not reported.
4.3. The customer, suppliers, and their guest(s) must take all brought materials with them immediately after an event. BUXUS cannot be held liable for any materials left behind.
4.4. BUXUS is not liable if insufficient food, materials, or staff are available due to incorrect information provided by the customer.
4.5. BUXUS can only be held liable for gross negligence, willful misconduct, or fraud.
4.6. BUXUS's liability for damages is in any case limited to the invoice amount.
5. Termination of Agreement
5.1. The customer may terminate the agreement at any time by email, provided that the costs already incurred are paid.
5.2. If termination occurs within 14 days of the reserved date, BUXUS reserves the right to charge 75% of the lost profit. For termination within 7 days of the reserved date, BUXUS reserves the right to charge 100% of the lost profit.
6. Additional Terms
6.1. Complaints regarding the quality and/or quantity of goods or consumed beverages must reach BUXUS by registered mail within 5 days of delivery.
6.2. As BUXUS works exclusively with seasonal products, certain items may become unavailable or not meet our quality standards. BUXUS reserves the right to make small changes to the requested menu.
6.3. A provisional guest count must be provided a month before the event. For events planned at short notice, the guest count in the quotation will be considered provisional. The final guest count must be communicated in writing or via email no later than 48 hours before the event. This final number will be invoiced.
6.4. Table arrangements, dietary requirements, allergies, and preferences must be communicated no later than 8 days before the event.
6.5. At venue events, the entire kitchen (or kitchen tent) must be reserved exclusively for the caterer and cannot be used for other purposes such as storage or technical space. If this occurs, the area must be cleared at least 4 hours before setup (+/- 2 days prior). Our staff cannot assist with this. The area must include access to potable water and a functioning drainage system.
6.6. Parking must always be provided for our staff. If parking is unavailable and paid parking is necessary, these costs will be charged to the customer.
6.7. The customer must provide accurate billing details. If no details are provided, the domicile address will be used as the billing address. Administrative fees may apply for reissuing invoices.
7. Disputes
7.1. Belgian law exclusively applies.
7.2. All disputes arising from this agreement will fall under the exclusive jurisdiction of the courts of East Flanders, Ghent Division.
8. Miscellaneous Provisions
8.1. Both BUXUS and the customer accept electronic communication as evidence.
8.2. The invalidity of any clause in these terms and conditions does not affect the validity of the remaining provisions.